Technology & Tumbleweeds: Figuring Out Fair Vehicle Damage Detection Policies for Operators and Renters

Using specialized AI to detect and differentiate vehicle damage has emerged as a controversial hot-button issue for the car rental industry over the past year. Angry car renters are storming social media, the mainstream media, and online ratings platforms to vent their anger about charges they claim are either unfounded or excessive. As advanced vehicle damage detection technology becomes sharper and more sophisticated, how does the industry balance the need for rental fleet operations to recoup legitimate damage costs with the risk of automatically billing every car renter for every little scratch caused by a blowing tumbleweed? Moderator: Nick DiPrima, Edgeball Strategies Panelists: Jeremy Martin, DAMAGE iD Monty Merrill, GSP Transportation, Inc. Phil Spink, Sixt Rent A Car / Tom Wood Rental Shawn Concannon, TSD